FAQs | EvanRuby Shop

EvanRuby is a growing children’s tee shirt shop (with the ultimate goal of becoming a children's clothing company) driven by sustainability and a desire to make fun, high quality functional clothes for children. We're the shop where imagination meets style in every stitch! Our cool graphic tees make getting dressed for school (or daycare) cool.

Our Mission  - to support customers celebrating their kiddos own unique styles while being comfortable in the clothes they love. We’re a small, family-run shop based in Chicago and Nevada. Through having children (and grandchildren) of our own, we saw the need for something different and we want to help families like yours find affordable, comfortable, and cute clothing for the most important kiddos in your lives. 

EvanRuby tees meet the Sustainable Style subcategories of Sustainable Manufacturing and Socially Conscious Manufacturing.

What does this mean? It means we work towards being environmentally responsible in our focus, using ethical, environmentally friendly practices for all our products.

We also carry a limited-quantity production. That means we make only as much as we think we can sell. By reducing the quantity of products we produce, we're avoiding excess stock ending up in landfills, and as a result reducing our environmental impact.

To connect with us, there are several convenient options:

#. Reach out via our Contact GET IN TOUCH on the website, where you can leave a message or inquiry anytime.

#. Use our website's Chat box for immediate assistance during operational hours.

#. If you prefer verbal communication, give us a call at (312) 380-1227 (NOTE: Calls received may take up to 3 business days or longer for a response).

For the fastest response, we recommend contacting us via Contact Page, ensuring prompt written assistance with your inquiries. Your satisfaction is our priority, and we're here to help. 

To make things simple and easy sizing for each individual product is located its product page.

• The options on our website are what we currently offer and are available. If you'd like our products to have different sizes or options, please let us know and we'll look into exploring if these new sizes/options are available to add.

We exclusively use the United States Postal Service (USPS), and the United Parcel Service (UPS) for all product shipped from our shop. Please allow up to 5 business days for us to verify and process an order. Please allow an additional 3 - 5 business days for delivery.

Processing Times: Orders are processed pending item availability/payment approvals and shipping service selections.  Product availability may be subject to change while your order is being processed. Orders placed Monday - Friday by 5:00 p.m. are processed and shipped within 3 - 5 business days.  Orders placed on Fridays (after 5:00) - thru Sunday are processed on the next business day. We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Use this LINK to create a new account:

https://shopify.com/72219492658/account

The shipping address for your order is shown at checkout. If the wrong addressed was entered incorrectly or did not update when you revised your address details, EvanRuby cannot accept any responsibility and is not liable for any associated loss or compensate for any additional shipping costs.

Address changes can only be updated before an order leaves our warehouse. We cannot make any cancellations or address changes for any orders after your order has reached production.

Once orders are placed, they enter immediate processing and cannot be altered. If you wish to include additional items, kindly initiate a separate order for each item.

About Cancellations:

Our processing begins shortly after you place your order, limiting our ability to accommodate cancellations. While we do not guarantee cancellations, if you email us at customerservice@evanruby.shop  within 3 hours of order placement, we'll make every effort to assist you. Please be aware that once orders are processed by your credit card company, cancellations are no longer possible. We take extra steps to verify order details. If your order is cancelled by us before fulfillment, all charges are automatically refunded.

There are three (3) ways to track your order:

Once your order ships, you'll receive a tracking reference to monitor its progress online through the carrier, whether it's USPS (United States Postal Service) or UPS (United Parcel Service).

#1- Simply use the tracking information provided in your shipment notification email or

#2- Log in to your member account on our website to track your order's journey. Please be aware that once an item is shipped and registered in the carrier's official tracking system, our role in the tracking process is ended.  If you've placed an order and haven't received its confirmation within 24 hours, please reach out to us at customerservice@evanruby.shop . Before contacting us, we recommend checking your spam or junk folder just in case the confirmation email got sent there.

#3 - Additionally, you may track your order from the HOME Page, under the Customer Service heading.

Your Satisfaction Matters: We strive to fulfill every order promptly, but occasionally, cancellations may occur due to stock issues or at your request. If your order is cancelled on our end, we sincerely apologize and will promptly issue a refund.

Enjoy Flat Rate Shipping of $6.00 for Orders Between $0 and $49.99. Orders of $50 or More Qualify for Free Shipping. Please Note: Handling costs and taxes do not count towards the $50 threshold for free shipping.

At Present, our Shipping Services are available exclusively within the United States of America (USA).

Common Reasons for Missing Packages:

• Your package might have been delivered to a nearby neighbor.
• It could be in a different location on your property than usual.
• Sometimes, shipping carriers mark orders as delivered prematurely.

If you suspect your package is lost or stolen, we recommend reaching out to the shipping service provider, (your local United States Post Office or local United Parcel Service Office), to file a claim for the item(s). Additionally, consider contacting local law enforcement for further assistance. Our shipping partners provide tracking numbers once an order is processed and submitted. Orders become your responsibility once they are shipped to the address provided, following receipt of full payment.

Please be aware that we cannot be held liable for any damages to products that occur during courier shipping, nor for lost or stolen packages. While we offer tracking with every purchase, our ability to assist is limited to requesting re-sending of tracking information from the shipping service(s), which we will do by request.

Lastly, if a package is marked as delivered by the courier, we do not consider it lost.

Currently, we do not offer shipping to post office boxes.

We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email using the link from our Contact Page.

All orders will ship as complete. If your order includes a pre-order item, the whole order will be held until the pre-order item is ready to ship.

Accepted Credit Cards: VISA, Mastercard, American Express, Apple Pay and PayPal. We do not accept WhatsApp, personal checks or money orders.

Tax Compliance Notice: As mandated by law, we levy taxes on all sold items, with rates contingent upon shipping/delivery locations and applicable tax laws. During checkout, taxes are integrated into the order total. The displayed tax amount is an estimate, subject to variation based on item origin/destination and other factors impacting tax rates.

We do not offer ‘price matching’ or ‘price protection’ in respect of items appearing on our website. For example, if you buy an item that later goes on sale, we do not offer refunds or credits to your original purchase price to discount it to the sale price. 

Please allow up to 5 business days for us to verify and process an order. Please allow an additional 3 - 5 business days for delivery.

Processing Times: Orders processed pending item availability/payment approvals and shipping service selections.  Product availability may be subject to change while your order is being processed.  Orders placed Monday - Friday by 5:00 p.m. are processed and shipped based on service selected (within 6 - 8 business days).  Orders placed on Fridays (after 5:00) - thru Sunday are processed on the next business day. 

We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

While we want every order to be perfect, mistakes can happen occasionally. If you've received an item that doesn't quite suit, we suggest initiating a return for the item and placing a new order for your preferred size or color. We do not offer exchanges for buyers remorse. Please note, as our inventory moves quickly, we currently do not facilitate exchanges.

For Hassle-Free Returns, Send Back Unused, Unwashed, and Unworn Items within 20 Days of Delivery for a full product refund. Online returns can be made via a pre-paid return mailing label provided by EvanRuby LLC. A $12.00 shipping fee will be deducted per order. Limit one return mailing label per order.

RETURNS in 4 easy steps -

STEP 1 - Look on the BOTTOM of each page under QUICK LINKS, click on RETURNS and follow the prompts (You will need your Order Number from your packing slip to start the return). 

STEP 2 - Once your return is approved you will receive via email containing a pre-paid return mailing label for you to download and print. Please note, all returns will incur a $12.00 return handling fee.

STEP 3 - Print your label, pack up your pretty fun things & include your packing slip. (Your packing slip MUST be included in order to process your refund timely.) If your packing slip is missing, your refund will be considerably delayed.

STEP 4 - Ship items back within 5 business days of your return label being sent via email. Once approved, a refund will be issued (normally within one week of our receipt/approval of your items).

RETURN REQUIREMENTS

We accept returns of any tagged attached, unwashed, unworn merchandise within 20 days of it landing on your doorstep. No Returns or Refunds are processed after the 20 days of it landing on your doorstep.

Please be sure to include the following photos of your products when submitting a refund request.

• A photo of the entire garment that shows the entire printed graphic visible.
• A photo of the damaged area AND neck label.
• A photo of your shipping label.
  
  

SUMMARY

• Merchandise must not be worn, altered or washed.
• Merchandise must have all tags attached and be returned in the ORIGINAL packaging.
• Return merchandise must be dropped off and scanned by the carrier within 5 business days of receiving your prepaid return label.
• Any indication of wear, alteration, wash or items returned without a tag, may result in a denied/reduced refund. Return shipping of a denied item will be covered by the customer in the event a partial refund is approved.
• Original shipping and handling charges are non-refundable.

Items marked "Final Sale Items" , "discontinued items", or seasonal items (i.e. "Holiday"/ "Summer/Spring/Fall/Winter Sale") are non-refundable/returnable.

NOTE:

Please check the product description before making purchases. We do not offer refunds or exchanges for buyers remorse. If you happen to receive a misprinted item, don't fret! You're eligible for a one-time exchange for the exact same product. 

Misprinted Merchandise:

Any misprinted items need to be reported within three (3) days of delivery. To report a misprint, notify us  thru the Returns portal. You will need your Order Number to initiate your request. Please note that merchandise misprints reported outside of our three (3) day policy may not qualify for product exchange as this is considered normal wear and tear.

 Refund  Return Fees - USA: $12.00 Handling Fee 

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. There is a flat rate of $12.00 for return delivery. if you choose a refund this amount will be deducted from your refund total. 

NOTE: Returns are NOT accepted for sales and discontinued items.

For expedited processing, we recommend returning the original item as soon as possible. Once your request is approved, you'll receive instructions to download a prepaid return label. Refunds are processed promptly upon confirmation of the original parcel's transit status back to us by the vendor (USPS or UPS). Please Note: Availability of the preferred size is subject to stock availability. If the requested size is low in stock or sold out, it may not be selectable.  If the requested size sells out before the return is received, a refund (minus handling fees) will be issued automatically.

PROCESSING REFUNDS

The duration for processing your refund may vary depending on the carrier or shipping method selected for returning your item. Upon receiving your return, we'll promptly notify you via email. While our aim is to process refunds within three days of receiving the item in our warehouse, please note that it may take several days for your bank or credit card provider to reflect the refund in your account or onto your card.

WHAT IS NEEDED

Unworn, unwashed clothing with the tags attached and in their original packaging may be returned within 30 days of receipt. Items marked "Final Sale" cannot be returned or exchanged.  Returns will only be accepted if the item is in its original condition and we reserve the right to adjust your return payment method if your return arrives in a condition which does not meet our returns policy. A full refund will be issued (minus fees if any).

Bulk item orders (10+ items) are not eligible for returns.

NOTE: Shipping and handling costs are NOT refundable and returns shipped C.O.D. or postage due will not be accepted. Customers are responsible for return shipping costs.

Items are deemed faulty if reported with a manufacturing defect within three (3) days of receipt. Following this period, issues may be attributed to normal wear and tear. Should you identify a fault upon receipt, please utilize our Returns Portal for resolution.

All items marked "Final Sale" or :Discounted" items are non exchangeable or refundable.

All items listed under the  "2 tees for $30 during our Black Friday Sales Promotions" are considered final sale - no refunds, returns or exchanges.

While we're happy our e-commerce store is growing; it doesn't come without its struggles. Shipping carriers are seeing industry-wide disruptions because of Covid-19, including United Parcel Service and the United States Postal Service. Sometimes their tracking links take longer than usual to update and delays due occur. Please allow up to 3 business days for us to verify and process your order, along with an additional 3 - 4 business days for delivery. We thank you in advance for your patience.

Please allow up to 5 business days for us to verify and process an order. Please allow an additional 3 - 5 business days for delivery.

Processing Times: Orders processed pending item availability/payment approvals and shipping service selections.  Product availability may be subject to change while your order is being processed.  Orders placed Monday - Friday by 5:00 p.m. are processed and shipped based on service selected (within 6  - 8 business days).  Orders placed on Fridays (after 5:00) - thru Sunday are processed on the next business day. 

We reserve the right to cancel an order at anytime. Similarly, we reserve the right to request additional information from our customers for verification purposes.

If you believe your package lost/stolen, we encourage you to contact the shipping service for your items; your local post office/UPS office to file claim for the item(s) and contact local law enforcement for additional support. ​Our shippers provide tracking numbers once an order is verified, processed and submitted.  Orders become your property at the time they are shipped to the address provided to us, provided that we have received full payment for the order.

NOTE - We cannot be held responsible for damages of products that occurred during courier shipping or be responsible for lost or stolen packages. We provide tracking with every purchase and our assistance is limited to requesting re-sending of tracking information by the shipping service(s).  If a package is marked as delivered by the courier the package will not be considered by us as lost. 

Three (3) ways to track your order:

Once your order ships, you'll receive a tracking reference to monitor its progress online through the carrier, whether it's USPS (United States Postal Service) or UPS (United Parcel Service):

#1- Simply use the tracking information provided in your shipment notification email or

#2- Log in to your member account on our website to track your order's journey. Once an item is shipped and registered in the carrier's official tracking system, our main role in the tracking process concludes.  Keep in mind that, in some instances, your order may have been shipped but the first scan might not occur for a couple of days after you’ve been notified that the package has shipped. 

Orders will remain 'In Transit' status until it reaches the next shipping hub. Sometimes packages may not have an updated scan for a number of days due to circumstances that are out of our control. If your package has remained 'In Transit' for 7+ days since the most recent tracking update, consider checking your spam or junk folder just in case the confirmation email got diverted there. If you still feel you need assistance, please contact us at customerservice@evanruby.shop so we can help investigate possible delays. 

#3 - Additionally, you may track your order from the HOME Page, under the Customer Service heading.

Any claims for a merchandise return/exchange must be submitted within three (3) to twenty (20) days after the product is documented as delivered. Returns will only be accepted if the item is in its original condition, unwashed, unworn, packaging with tags still attached and we reserve the right to adjust your return/exchange if your return arrives in a condition which does not meet our returns policy. Please include a copy of the original packing list with your return to avoid any delays in processing.

NOTE: Returns must be requested within 20 days from receipt of merchandise.

ADDITIONALLY - We reserve the right to correct, update or change our returns/refund/exchange policy at any time without notification.

NOTE: Returns/Exchanges are NOT accepted for sales and discontinued items.

We do apologize that you received a damaged item. Please note, any damaged item not documented to us within three (3) days of delivery and/or outside of a twenty (20) day return window as applicable cannot be returned or refunded by us as they are considered normal use wear and tear.

We are not responsible for damages of products that occurred during shipping. Please utilize the delivery confirmation number provided by the shipper for any product claims occurring during the shipping process -  United Parcel Service (UPS), United States Postal Service (USPS).

However, if you receive a product that has a manufacturing defect, this issue must be reported to us within three (3) days of its delivery for consideration. Please utilize the Returns link located at the bottom of our web page under QUICK LINKS to start a service request.  Should it be determined that the damages are due to a defective product, we'll gladly send a replacement at no cost to you.  

Not yet! We’d love to have one in the future should we come across that perfect space.

From time to time, we extend certain offers and promotions to new and existing customers. The best way to be informed about current promotions and discounts is to subscribe to our emails, and to visit our site where sales are frequently messaged to customers. Promotions are subject to change at any time without prior notice.

At the moment we are working to provide gift voucher service.

They will be issued electronically by email and each will contain a unique reference number. Our gift vouchers will be ideal when you’re not sure what to get that special person in your life. You will be able to buy a gift voucher instead in values of $30, $40 or $50.

So glad you asked! When someone you refers makes an initial purchase of $45+ We'll send you a discount code for $15 off your next purchase. Referral like these help us create products customers love.

At present, our products are available through our website and on Instagram, Google Shopping and Facebook. Furthermore, we are actively partnering with collaborators to broaden our distribution network.

If you're interested in collaborating with our shop, please reach out to us via our Contact Page .

EvanRuby LLC (@evanruby_llc) is the sole verified Instagram page representing our brand. Any other page claiming giveaways or promotions in our name, particularly involving cash prizes, is fraudulent. We do not conduct cash giveaways. Pages impersonating @evanruby_llc and requesting personal information or financial details via direct messages are scams. We urge you not to engage with such accounts.

While we strive to provide the most accurate digital representations of our products, variations in color may occur due to differences in computer monitors.

Need More Help? If you couldn't find the information you were seeking in our FAQs, don't hesitate to contact us through our  Contact Page  for further assistance.

From time to time EvanRuby will run  special "Sales" promotions, i.e. Holiday Sales, Black Friday Sales, Special Occasion Sales, etc.  Products included in these specifically marked promotions are not refundable, returnable or exchangeable.