Shipping policy

Shipping & Returns

SHIPPING POLICY

We utilize the United States Postal Service (USPS) and United Parcel Service (UPS) as our shippers. Tracking service is included for all our packages, shown at checkout.

Delivery time frames. Once your package is entered into the shipper system they maintain responsibility for lost or stolen packages. Customers are encouraged to contact their local post office/UPS office to report lost packages and for packages (possibly stolen) contact the local law enforcement office.

TRACKING POLICY

Shipping confirmation emails along with the tracking numbers are sent to customers once orders have shipped. Please allow up to 24 hours for the shipping service to update its location.

HANDLING OF LOST PACKAGES OR INCORRECT ADDRESS POLICY:

We are not responsible for stolen packages or packages damaged during shipping. We provide tracking with every purchase, and thus can not help any further besides re-sending tracking information. We encourage you to contact your local postal service (USPS), United Parcel Service (UPS) service used and file a claim for the item(s) as well as local law enforcement for packages believed to be stolen.

We are not responsible or required to refund or replace lost, stolen or items sent to the wrong address. Once an item is shipped, ownership of the package belongs to the shipping carrier and we are no longer involved or able to assist in the delivery process other than verifying their tracking information as received.

If there is a product defect due to our manufacturing, please contact us via email no later than 3 business days upon its arrival. After that time you assume responsibility and will forfeit the right for a refund or replacement due to a product defect.

NOTE: ALL ITEMS MARKED "FINAL SALE" ARE ONLY REPLACEABLE WITH THE SAME ITEM IF THERE IS A PRODUCT DEFECT WHICH HAS TO BE REPORTED WITHIN THE 3 BUSINESS DAY WINDOW. OTHERWISE, NO REFUNDS OR EXCHANGES ARE PROVIDED.

Updated October 2026