Refund policy

Our Refund Policy is supported through our Return Policy

2026 Return Policy: 

We recommend reviewing size charts and product care details before ordering as our inventory moves quickly and we currently do not facilitate exchanges. We reserve the right to adjust your return method (amount of refund)  if your return arrives in a condition which does not meet our returns policy.

For Hassle-Free Refund Returns, Send Back Unused, Unwashed, and Unworn Clothing Items within 14 Days of delivery to receive a refund minus return shipping fees*.

Online returns can be made via a pre-paid return mailing label provided by EvanRuby LLC. A $12.00 return shipping fee will be deducted per order.* Limit one return mailing label per order.

Use this LINK to START A RETURN (See instructions below)

The LINK takes you to instructions explaining how to download/print a return label. You will be refunded on your original payment method (minus $12 handling fee) within 10 to 14 business days once we receive your return. 

 

Here are the 3 simple steps -

Size Chart Image

STEP 1

STEP 2

STEP 3

START YOUR RETURN. If your return is approved you will receive via email a pre-paid return mailing label to download and print. Please note (All returns will incur a $12.00 return handling fee).
PRINT YOUR RETURN LABEL. Place your items in its original packaging (Your packing slip MUST be included in order to process your refund timely.) If your packing slip is missing, your refund may be considerably delayed.
SHIP ITEMS. Ship items back within 3 business days of your return label being sent via email. Refund will be issued within 7-10 business days once your returned has been received.

Key Return/Refund Policy Note:

  • Clothing Merchandise must not be worn, altered or washed.
  • Clothing Merchandise must have all tags attached and be returned in original packaging.
  • Clothing Merchandise must be dropped off and scanned by the postal carrier within 3 business days of your prepaid return label being emailed to you.

Any indication of wear, alteration, wash or items returned without a tag, may result in a denied refund. Return shipping of a denied item will be covered by the customer.

NON-REFUNDABLE RETURN AND REFUND POLICY INCLUDES:

  • Original shipping and handling charges are non-refundable. 
  • All products marked "FINAL SALE" are non-returnable/exchangeable or refundable.
  • All Digital art prints are non-returnable/exchangeable or refundable.
  • Damaged clothing items not reported within three (3) days of delivery are non-returnable/exchangeable or refundable.

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EvanRuby L.L.C.