What do I do if I believe my package is lost?
If you believe your package lost/stolen, we encourage you to contact your local post office to file claim for the item(s) and contact local law enforcement for additional support. A tracking number is provided once an order is verified, processed and submitted to USPS (United States Postal Service). Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
Additionally - We cannot be held responsible for damages of products that occurred during courier shipping or be responsible for lost or stolen packages. We provide tracking with every purchase and our assistance is limited to requesting re-sending of tracking information. Please Note: If a package is marked as delivered by the courier the package will not be considered by us as lost.