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1) Size Exchanges - FREE return label
Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option. This option is available only once per order so be sure of your exchange size.
The sooner you return the original, the faster you’ll receive the replacement. Once your request have been approved you’ll receive instructions for downloading a prepaid return label and the replacement size will be sent as soon as we’ve received notice your original parcel is scanned as being sent back to us i.e. ‘in transit’ by USPS.
NOTE: Inventory is not held or guaranteed. This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. Additionally if the size you request costs more than the original you will be requested to submit the price difference to initiate the exchange. Finally, if your requested size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund (minus fees if any). Also please note EvanRuby offers exchanges only on different sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed.
3) Refund - USA: $12.00 Handling Fee Canada: $20.00 Handling Fee
Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of $12.00 for return delivery (USA), $20.00 (Canada) if you choose a refund and this amount will be deducted from your refund total. Just simply use the USPS return label you received for downloading when you mail back your return.
NOTE: Returns/Exchanges are NOT accepted for sales and discontinued items.