How do I request a return?
Customers may request returns directly from our website. Look under QUICK LINKS on our footer at the bottom of each web page. Once we receive your return request you will be notified via email of our review response (approve/decline). If approved customers will receive via email shipping instructions to download, print return labels and ship back to us. If not approved customers will receive our reasoning for the non-approval. You may leave a message at our customer service phone line: (312) 380-1227 to alert us of your online return request.
NOTE: Returns/Exchanges are NOT accepted for sales and discontinued items.